Overall, this is a great product. Even when loaded down with books and a laptop, it rests comfortably against your back and doesn't put much strain on your shoulders. The inside has proven to be durable so far. I am in and out of it at least 5 times a day and so far there are no visible signs of wear. The side pockets are generously sized and can accommodate nearly anything you would aim to put in them. The padding on the laptop section seems to provide adequate protection during transport. I travel frequently, which is why I opted for this style of backpack, and didn't want to lug around 2 separate bags when 1 is all that I really needed. With the Icon Pack, I can store my laptop, all of its components, books for school, chargers for random electronics, and pretty much anything else I would need for a short trip to wherever. Something I was very impressed with was the shoulder straps. They are wide enough to keep pressure off of your collar bone, but small enough to allow free movement of the arms and neck. They curve right at the mid-chest region, where the cross strap is, and then fall off to the sides at just the right place. Realistically, the only complaint I can put forward about this bag is the mesh used in some of the more frequented areas. I have already snagged it once and although there was no damage, I think this will be the first part of the bag that will concede to the test of time. Overall this is a great product. I would highly recommend it to anyone who is looking for a versatile and durable laptop backpack. As a student with a full time job, this meets all of my needs and some that I didn't even know I had.