We are committed to total customer satisfaction. That's why we give you up to a full year to return items that are in new, unworn condition with tags attached. Additionally, we never charge a restocking fee on retail orders. PLEASE NOTE: All clearance sales are final. We cannot accept returns on clearance, special order or customized items. We do not refund original shipping costs on returned orders, and we do not cover any shipping costs associated with your return.
Did your order include a donation to The Mission Continues? All charitable donations are optional and nonrefundable.
Items that have been customized are not eligible for return. All embroidery is sewn exactly as requested when the order is placed.
Did we mess up your order? We're sorry! Please contact our customer relations department via email, live chat or at 877-579-0555 (M-F 8AM-5PM CT). We'll send you a corrected version as soon as possible.
All returns are assigned an RMA number. Request an RMA number by contacting our customer relations department via email, live chat or at 877-579-0555 (M – F 8AM – 5PM CT). Please ensure that any returns have the RMA number clearly marked on the outside of the return package. Returns that do not have the RMA clearly displayed on the outside of the package may be refused by the warehouse.
Ship your package using a traceable shipping service such as UPS or FedEx. By using this method, the return merchandise can be tracked and delivery can be confirmed. We do not refund original shipping costs on returned orders, and we do not cover any shipping costs associated with your return.
If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.
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