As an essential business serving first responders, law enforcement and military service members, we will remain open to meet our customers' needs. Our shipping carriers are also recognized as essential businesses, so order fulfillment is expected to be largely unaffected. We are proud to support those who serve — those who are working around the clock to help our communities and halt the spread of this virus. Our strategic accounts team, as well as our customer service staff is still available for customer and agency support.
95% of orders are shipping normally
We're processing a high volume of orders under strict warehouse safety protocols.
Our customer service team is available 9am-5pm CT at 636-680-8051. You can also contact us here.
Get answers to common questions about COVID-19 and its impact on our business. Learn More
Safety in Operations
We are monitoring the situation closely and adopting recommended safety precautions from the CDC and WHO for the protection of our staff and customers. Steps we are taking include updating our warehouse operations to keep products flowing as safely as possible to our customers who are on the front lines.
These changes include daily sanitisation and deep cleans, reconfiguring our picking and packing operations to maintain social distancing, as well as a dramatic alteration in our staffing plan to keep concurrent staff on site to a bare minimum.
Our Strategic Accounts team is available to support customer and agency needs so we can continue to serve first responders, military, medics and other essential personnel.
Frequently Asked Questions
Q: Do you anticipate supply shortages?
A: We are well stocked to meet your needs and confident that we will remain so. We are maintaining both our inventory and our means of delivery so our products will continue to be available. Our robust, diversified supply chain originates from U.S. domestic suppliers and various other regions that have not been significantly impacted by the coronavirus. While Chinese factories experienced delays after the Chinese New Year, our Chinese suppliers are now running above 60-percent capacity. With increased demand, we may experience some product delays or shortages. However, we anticipate we will be back to our normal supply chain by mid-to-late summer of this year. For large orders, contact our Strategic Accounts team directly. One of our account specialists will assist you in meeting all your departmental needs. Contact them M-F 8:30AM-4:30PM CT here.
Q: How are you handling products and product inspections in regards to the virus?
A: We are relying on the CDC for guidance and following normal inspection protocols for products unless the CDC releases a statement outlining a different procedure. Dr. Nancy Messonnier, Director of the National Center for Immunization and Respiratory Diseases (NCIRD) at the Center for Disease Control, has stated, "In general, because of poor survivability of these coronaviruses on surfaces, there is likely very, very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures."
Q: Can the virus be transmitted from imported products?
A: The CDC has stated, "There's no evidence to support transmission of the virus via imported goods." The World Health Organization (WHO) also confirms stating, "Even though the new coronavirus can stay on surfaces for a few hours or up to several says (depending on the type of surface), it is very unlikely that the virus will persist on the surface after being moved, traveled, and exposed to different conditions and temperatures."
Q: What safety precautions and sanitation steps are you taking in your distribution center?
A: We are adhering to strict safety precautions at all our locations. It is mandatory for our warehouse employees to wear masks and gloves whenever on the premises. All shifts are broken into groups of less than 10 people, with each employee maintaining a distance of 6 feet apart from each other. We utilize plexiglass coverage at every packing station. Heavy sanitation and cleaning takes place at the end of every shift.
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If you are still having problems, please contact our Customer Relations Department at 636-680-8051.