Payment Policy

Payment Policy

Credit Cards & Debit Cards

We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.

Pre-authorizations

You might notice what looks like a pending charge from $.01 up to $5 from us when viewing your credit or debit card account information online. This is not a charge, it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it might take a few business days for voided transactions to fall completely off your credit or debit card account. Don't worry, we will never attempt to capture these funds under any circumstances.

Backorders

If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact our customer relations team via email or at 636-680-8051 (M – F 9AM – 5PM CT). We will be happy to recommend an alternative style or simply refund your purchase. As always, we are happy to help!

Declined Payments

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

  • General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
  • AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
  • Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

Having trouble checking out? Don't hesitate to contact our customer relations department at 636-680-8051 or (M – F 9AM – 5PM CT). You can also reach us via e-mail.

PayPal

To make a purchase using PayPal, select PayPal as your payment method. You will find this payment method on the shopping cart page. The PayPal login button is listed below the "Secure Checkout" button. To log into your PayPal account, click the “Check out with PayPal” button. This will take you directly to paypal.com where you will enter your billing, shipping and payment information. Once you are logged in, you will be directed back to the shopping cart page on our site to confirm your order.

Prepaid Credit or Gift Cards

If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, be sure the billing address matches the address used when registering the card. If there is an address mismatch, the transaction will be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs.

Purchase Orders

Purchase orders can be submitted via email, phone or fax. Please do not submit credit card information through e-mail because it is not a secure method of communication. To use a line of credit on purchase orders, you must apply and be approved for a line of credit prior to purchase. Please contact our Strategic Account Team at 636-680-8070 (M – F 9AM – 5PM CT) or via e-mail at rfq@cat5.com with any questions.

Lines of Credit

If you wish to apply for a line of credit, you may download our credit application. Fax the completed application to 636-680-8080 or email it to adminteam@cat5.com. We will process the application within 2 business days. One of our Strategic Accounts Specialists will notify you via email once approved.

Government Purchases

We accept procurement cards through the SmartPay program. Additionally, we accept purchase orders and issue lines of credit to qualified applicants. During checkout, use your SmartPay card just like any standard credit card. Should a line of credit be required or for more information, please contact our Strategic Account Team at 636-680-8070 (M – F 9AM – 5PM CT) or via e-mail at rfq@cat5.com with any questions.

Refunds

Once we receive and inspect your return, a refund will be applied to your account. PLEASE NOTE: Refunds are not instantaneous. Allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. After 90 days, we can no longer apply refunds directly to credit cards. In those instances, we will mail you a refund check. If you paid by check and request a refund, you will also be issued a refund check.

Quotes

We are happy to provide quotes for large quantity orders. We offer competitive pricing and a quick turnaround time. If you would like to request a quote, contact our Strategic Accounts Team at 636-680-8070 (M – F 9AM – 5PM CT) or via e-mail. Please allow up to 24 hours to receive your quote.

Sales Tax

We collect sales tax on all orders shipped to states that legally require it. If you are a tax exempt customer, please contact our Strategic Account Team at 636-680-8070 (M – F 9AM – 5PM CT) or via e-mail at rfq@cat5.com with any questions.