Return Policy
We are committed to total customer satisfaction. That's why we give you 90 days to return items that are in new, unworn condition with tags attached. We never charge a restocking fee on retail orders.
Once we receive and process your return, we will refund your order and notify you via email. Processing typically takes 5–7 business days.
PLEASE NOTE: All clearance and open box sales are final. We cannot accept returns on clearance, open box, or customized items. Original shipping costs are non-refundable. Please use the insured shipping label provided — fees for packages sent without it are not eligible for reimbursement.
All store credit issued by TacticalGear.com expires one year from the date of issuance.
Body armor, including soft armor, hard armor, armor plates, and helmets cannot be returned or exchanged. This policy is in place to ensure ballistic protection and the safety of our customers.
Items that have been customized are not eligible for return. All embroidery is sewn exactly as requested when the order is placed.
Did we make an error on your order? We're sorry! Please contact us and we'll send you a corrected version as soon as possible.
If your return item came in a shoe box, do not use that box as the shipping package. We need the original packaging intact to resell the item. Returned items in marked or damaged shoe boxes may be refused. Place your item in a separate box or wrap it securely. Additional packing material costs are not eligible for reimbursement.
You have 90 days from your purchase date to make an exchange or return. In our returns portal, you'll see three options:
Choose the option that works best, generate your label, and send the item back. Once received and reviewed, we'll complete your exchange or refund and send an email confirmation. For exchanges, you'll receive a shipping notification with tracking as soon as your replacement is on the way.
Review and completion typically takes 5–7 business days from the time we receive your package.
